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Service Management
Through continual focus on customer service, OTR have introduced a computerised field-based service system to manage the UK Tyre Service Engineers. The centralised system allocates jobs wirelessly to the relevant fitter's PDA device. The regional service depot can then track the progress of the job while collating data relating to a particular job - this data is invaluable when collected to analyse where and how OTR can improve their service for customers. Such advantages for OTR customers can be seen with:
- Improved customer response times
- Greater planning for preventative tyre maintenance
- Managed customer service level agreements and job escalation
- Improved customer reporting to help identify and reduce vehicle downtime
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